Privacy policy

Privacy Policy

Last Updated: May 26, 2026

PALM AND SOIL LLC, doing business as Palm & Soil (“Palm & Soil,” “we,” “us,” or “our”), operates this website and is responsible for this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information in the following ways:

Information you provide to us:

Name
Billing and shipping address
Email address
Phone number (if provided)
Order details and purchase history
Customer support communications or inquiries

Information collected automatically:

IP address
Browser type, device type, and operating system
Time zone and general location (derived from IP address)
Pages viewed and site interactions
Referring websites or links
Cookies, pixels, and similar tracking technologies

We do not intentionally collect sensitive personal information such as government identification numbers or financial account credentials.

2. How We Use Personal Information

We use personal information for the following business purposes:

To process, fulfill, and deliver orders
To process payments and prevent fraud
To communicate with you about orders, support, or inquiries
To provide shipping updates and notifications
To improve and optimize our website and customer experience
To conduct analytics and measure performance
To maintain security and detect fraudulent or illegal activity
To send marketing communications (only if you opt in)
To support advertising, remarketing, and audience measurement (if enabled)

We may share personal information as necessary to operate, maintain, and secure our business.

3. How We Share Personal Information

We share personal information with third parties as necessary to operate our business and provide services, including:

Payment processors such as Stripe and PayPal
Ecommerce platforms such as Shopify
Shipping carriers (e.g., USPS, UPS, FedEx)
Fraud prevention and security providers
Email and SMS marketing providers (if used)
Analytics providers (such as Google Analytics)
Advertising platforms (such as Meta, Google, TikTok), if enabled

These third parties act as service providers or processors and are contractually restricted from using personal information for any purpose other than providing services to us.

“Sale” or “Sharing” of Data (California Notice)

Under the California Consumer Privacy Act (CCPA/CPRA), certain advertising and analytics activities may be considered a “sale” or “sharing” of personal information.

You have the right to opt out of such sharing as described below.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Enable core site functionality (e.g., shopping cart)
Analyze site traffic and performance
Understand customer behavior
Deliver and measure advertising (including retargeting)

You may disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

Where required by law, we obtain consent for cookies and similar technologies through banner-based or browser-based controls.

5. Advertising and Analytics

We use third-party tools to:

Measure website traffic
Analyze user behavior
Deliver targeted advertisements on other platforms

These tools may collect information such as:

Pages visited
Time spent on site
Purchase behavior
Device and browser identifiers
IP address (or truncated or hashed versions)

6. U.S. State Privacy Rights

Certain U.S. state privacy laws, including laws in California, Colorado, Virginia, Connecticut, and Utah, may grant residents additional rights regarding their personal information.

Depending on your state of residence and to the extent required by applicable law, you may have the right to:

Access personal information we maintain about you
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information and/or targeted advertising
Receive a copy of your personal information in a portable format

Where required by applicable law, we will honor valid opt-out requests, including browser-based opt-out preference signals such as Global Privacy Control (GPC).

How to Exercise Your Rights

To submit a privacy request, contact us at:
info.palmandsoil@gmail.com

We will verify your identity before processing your request as required by law.

You may also designate an authorized agent to submit requests on your behalf, subject to verification.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy or as required by law, including:

Fulfilling orders and providing services
Maintaining business and financial records
Complying with legal obligations
Resolving disputes and enforcing agreements

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Do Not Track

Our website does not respond to “Do Not Track” signals, but we do honor Global Privacy Control (GPC) signals where required by law.

10. Data Sharing Does Not Include Sale of Personal Information

We do not sell personal information, including names, email addresses, or shipping addresses, for monetary consideration or otherwise for independent use.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

If we become aware that we have collected personal information from a minor without appropriate consent, we will delete it.

12. International Users

Our website is intended for users in the United States and is not specifically directed to individuals outside the United States.

If you access our website from outside the United States, you acknowledge that your information may be transferred to and processed in the United States.