Refund policy

Return & Refund Policy

Last Updated: May 26, 2026

PALM AND SOIL LLC, doing business as Palm & Soil (“Palm & Soil,” “we,” “us,” or “our”), is committed to fair and consistent handling of returns while maintaining operational integrity for all orders placed through our website.

By placing an order with us, you agree to the terms of this Return & Refund Policy.

1. General Return Eligibility

We accept returns on eligible items within 14 days of delivery, unless otherwise stated on the product page.

To be eligible for a return, items must be:

Unused and in the same condition that you received them
In original packaging (where applicable)
Accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions, in our reasonable discretion.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Sale or clearance items marked final sale
Gift cards
Items marked “final sale” or “non-returnable” at checkout or on the product page
Items that have been used, damaged by the customer, or altered after delivery

3. Return Process

To initiate a return, you must contact us at:

info.palmandsoil@gmail.com

Please include:

Order number
Item(s) you wish to return
Reason for return
Photos (if the item is damaged or defective)

All returns must be approved in advance. Items returned without prior authorization may be refused or returned to sender.

If your return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the return is due to our error (such as an incorrect or defective item).

4. Refunds

Once a returned item is received, it will be inspected to verify that it meets the return eligibility requirements stated in this Policy.

If approved, refunds will be issued to the original payment method within a reasonable processing timeframe.

Shipping costs are non-refundable unless required by law.

We reserve the right, in our reasonable discretion, to issue:

Full refund
Partial refund
Store credit
Replacement product

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 14 days of delivery.

To process your claim, we may require:

Order number
Description of the issue
Clear photos of the product and packaging

We will, in our reasonable discretion, determine whether to offer a replacement, refund, or store credit.

6. Return Shipping

Customers are responsible for all return shipping costs unless otherwise required by law or unless the return is due to our error.

We are not responsible for items lost, delayed, or damaged during return shipping.

7. Exchanges

We do not guarantee direct exchanges. The fastest way to receive a different item is to return the original item (if eligible) and place a new order.

8. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating any payment dispute or chargeback.

We reserve the right to review and limit future transactions following payment disputes or chargebacks. We may also provide order, shipping, and fulfillment records to payment processors such as Stripe, PayPal, or Shopify to resolve disputes.