Shipping policy

Shipping Policy

Last Updated: May 26, 2026

This Shipping Policy is part of the terms and conditions governing the use of PALM AND SOIL LLC, doing business as Palm & Soil (“Palm & Soil,” “we,” “us,” or “our”), and applies to all orders placed through our website.

By placing an order with us, you acknowledge and agree to this Shipping Policy.

1. Order Processing

Orders are generally processed within 1–5 business days after payment authorization and verification. Business days are Monday through Friday, excluding federal holidays.

Processing times are estimates only and are not guaranteed.

We reserve the right to delay, refuse, cancel, or limit any order in our reasonable discretion, including orders suspected of fraud, unauthorized activity, pricing errors, inventory discrepancies, or violations of our policies.

Orders flagged by our payment processors, fraud detection systems, or internal review procedures may be delayed, canceled, or subject to additional verification before shipment.

2. Shipping Locations

We currently ship only to addresses located within the contiguous United States (the lower 48 states).

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
Guam or other U.S. territories
International destinations
APO/FPO/DPO addresses

We reserve the right to refuse shipment to freight forwarders, package forwarding services, reshippers, or other high-risk delivery locations.

3. Delivery Estimates

Any delivery dates or shipping estimates displayed on our website are estimates only and are not guaranteed.

Actual delivery times may vary due to:

Carrier delays
Weather conditions
Operational disruptions
High order volume
Supply chain interruptions
Incorrect customer information
Events outside our reasonable control

We are not liable for shipping delays caused by third-party carriers or circumstances outside our reasonable control.

4. Risk of Loss and Delivery Responsibility

Risk of loss for products transfers to the customer once the carrier takes possession of the shipment.

Once a shipment has been marked as delivered by the carrier to the address provided at checkout, the order shall be considered fulfilled.

We are not liable for:

Lost or stolen packages after delivery confirmation
Delivery to an incorrect address provided by the customer
Carrier delays
Failed delivery attempts
Unclaimed packages
Damage occurring after delivery

Customers are responsible for providing accurate shipping information and ensuring that the delivery location is secure.

We may, in our reasonable discretion, assist customers in filing carrier claims when appropriate. However, we are not responsible for the outcome of such claims.

5. Incorrect Addresses and Returned Shipments

Customers are solely responsible for ensuring that all shipping information is accurate and complete.

Orders returned due to:

Incorrect addresses
Refused delivery
Failure to retrieve packages
Undeliverable addresses

may be subject to:

Additional shipping charges
Restocking fees
Partial refunds
Order cancellation

Original shipping charges are non-refundable except where required by law.

6. Shipping Charges

Shipping charges are calculated at checkout unless otherwise stated.

We reserve the right to adjust shipping methods, carriers, or packaging without notice.

Free shipping promotions may be modified or discontinued at any time without notice.

7. Shipment Tracking

Tracking information may be provided once an order has shipped.

Customers are responsible for monitoring tracking updates and contacting the shipping carrier regarding delivery scheduling or delivery issues when applicable.

We reserve the right, in our reasonable discretion, to require signature confirmation on any order.

8. Damaged, Missing, or Incorrect Items

Customers must inspect all orders immediately upon delivery.

Claims involving damaged, missing, or incorrect items must be submitted within 14 days of delivery as confirmed by carrier tracking and must include:

Order number
Description of the issue
Clear photographs of the packaging and products

Failure to provide timely notice may result in denial of the claim.

We reserve the right, in our reasonable discretion, to determine whether replacement, store credit, refund, or denial of the claim is appropriate.

9. Carrier Issues

Shipping carriers are independent third parties and are not controlled by Palm & Soil.

While we may attempt to assist customers with carrier claims or investigations, we are not responsible for carrier performance, delivery failures, or carrier errors.

We are not responsible for items lost or damaged during return shipping or carrier claim processes.