Terms of service

Terms of Service

Last Updated: May 26, 2026

PALM AND SOIL LLC, doing business as Palm & Soil (“Palm & Soil,” “we,” “us,” or “our”) operates this website.

By accessing or using our website or purchasing from us, you agree to be bound by these Terms of Service.

If you do not agree, you must discontinue use immediately.

1. Eligibility

You represent that you are at least the age of majority in your jurisdiction.

You may not use the website for any unlawful or unauthorized purpose.

2. Account and Acceptable Use

We may refuse service, cancel orders, or restrict access to the website at any time, in our reasonable discretion, including for fraud, abuse, or policy violations.

You agree not to:

misuse or interfere with website functionality
copy, resell, or exploit content without permission
use the site for unlawful purposes

3. Product Information Disclaimer

We make reasonable efforts to ensure accuracy but do not guarantee that product descriptions, pricing, availability, or other content are error-free, complete, or current.

We reserve the right to correct errors at any time, including after an order is placed.

You acknowledge that product results may vary and we make no guarantees regarding performance or outcomes.

4. Orders and Acceptance

We reserve the right, in our reasonable discretion, to refuse or cancel any order, including for:

suspected fraud or unauthorized activity
pricing or typographical errors
inventory limitations
payment processor risk flags
policy violations

We may require additional verification before accepting orders.

5. Pricing and Payment

Prices are subject to change without notice.

We are not liable for pricing errors and may cancel or adjust affected orders.

Payments are processed by third-party providers such as Stripe and PayPal.

6. Shipping and Returns

Shipping and returns are governed by our Shipping Policy and Return & Refund Policy.

We do not guarantee delivery times, refund outcomes, or carrier performance.

7. Intellectual Property

All content is owned by PALM AND SOIL LLC or its licensors.

No rights are granted to use, copy, or distribute content without written permission.

8. Prohibited Uses

You agree not to use the site for:

unlawful purposes
intellectual property infringement
harassment or abuse
transmission of malicious code
fraud or deception

9. Disclaimer of Warranties

The website and products are provided “as is” and “as available” without warranties of any kind.

We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted or error-free service or specific results.

10. Limitation of Liability

To the maximum extent permitted by law, PALM AND SOIL LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of data, or business interruption.

All claims are strictly limited to direct damages.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

We are not liable for damages arising from:

reliance on website content
product use outcomes
third-party service failures
delays or delivery issues

11. Indemnification

You agree to indemnify and hold harmless PALM AND SOIL LLC from any claims, liabilities, damages, or expenses arising from your use of the website or violation of these Terms.

We reserve the exclusive right to control the defense of any claim. You agree to cooperate fully.

12. Third-Party Services

We use third-party providers including Shopify for operations.

We are not responsible for third-party actions or failures.

13. Electronic Communications Consent

By using this website, you consent to receive electronic communications from us, and agree that all notices, disclosures, and agreements provided electronically satisfy any legal requirement that such communications be in writing.

14. No Reliance

You acknowledge that any information on this website is provided for general informational purposes only and should not be relied upon as a guarantee, warranty, or representation of results.

15. Notices and Legal Communications

All legal notices or formal communications relating to this website or these Terms must be sent to:

PALM AND SOIL LLC
Doing business as Palm & Soil
Email: info.palmandsoil@gmail.com
Mailing Address: PO BOX 9291, Rancho Santa Fe, CA 92067, United States

We may provide notices to you electronically via the email address associated with your order or account.

Electronic notices are deemed received within 24–48 hours of transmission unless otherwise required by law.

Physical notices to us are deemed received upon confirmed delivery to the address listed above.

16. Arbitration Agreement and Class Action Waiver

Binding Arbitration

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules.

Arbitration shall take place in California unless otherwise required by law.

Class Action Waiver

You agree that disputes will be resolved on an individual basis only. You waive the right to participate in class actions, consolidated actions, or representative proceedings.

Costs

Each party shall bear its own legal fees, unless otherwise required by the arbitration rules or applicable law.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Palm & Soil regarding use of the website.